TERMS & CONDITIONS

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  1. Bookings may be made by telephone (07710 129001) or email (hello@trenewydd.com) or on our website. We will email you with your booking confirmation.

     

  2. Covid-19 stipulations​​. Please check that your booking adheres to current Welsh Government guidelines. If your booking is not compliant now, or at any time up to and including the duration of your holiday, it is your responsibility to let us know immediately and we accept no liability for any breach of these rules. You must discuss your booking with us if you or anyone in your party has tested positive for the coronavirus or is experiencing symptoms.
     

  3. A non-returnable deposit of 30% is payable on booking and the balance is due four weeks before arrival. Bookings made within four weeks of the arrival date must be paid in full. Payment may be made by BACS, bank transfer, or debit/credit card.
     

  4. The person making the booking is responsible for:

    1. the payment

    2. reimbursement of any breakages or damage

    3. the care of the use of the cottage, swimming pool and the hot tubs

    4. the care of any children in the party.
       

  5. Cancellations:

    1. If you cancel your booking and you have only paid the deposit, this will not be refunded.

    2. If you cancel your booking and you have paid in full then the following applies:

      1. More than four weeks before the arrival date: 70% will be repaid to you (the full amount minus the deposit)

      2. Less than four weeks before the arrival date: your money will not be refunded.

    3. You are liable for the full rental and we would therefore strongly recommend you take out insurance to cover the cost of your holiday in the event of cancellation. (Please check your home insurance and your bank account as you may already be covered)
       

  6. If the property cannot be made available for the period booked and the owners cancel the booking, the hire charge will be refunded in full and the client will have no further claim against Corvus Leisure LLP.
     

  7. The maximum stay in any cottage is 28 days.
     

  8. Cottages are let and furnished for the number of guests detailed at the time of booking. 
     

  9. Due to our location, surrounded by farmland and protected areas, no fireworks or sky lanterns are allowed to be set off anywhere on our property.
     

  10. All vehicles and their accessories and contents and all personal items and baggage in the cottages are left at their owner’s risk. No liability is accepted for any loss, damage, death, sickness or injury howsoever caused which may be sustained during the holiday to the guest or any member of the party, or invited person, or any vehicle and its contents, or any possession of the guest or any member of the party as defined above.
     

  11. Parents/Guardians must take responsibility for their children and must be present when children:

    1. play at their own risk

    2. handle or feed any animals at their own risk

    3. use the swimming pool and hot tubs at their own risk.
       

  12. The main cottage heating is by Economy 7 storage heater. Supplemental heating is by separate electric heaters, so please be considerate. 
     

  13. The swimming pool is normally open from April to September each year, and closed over the winter. The pool is for the sole use of Trenewydd Farm Holiday Cottages guests. There is no lifeguard, therefore all persons using the pool do so at their own risk. Children must be accompanied by an adult swimmer and parents/guardians must accept full responsibility for their safety. Guests must sign a waiver form on arrival. The gate must be closed after entering/leaving the pool area. If the swimming pool has to be closed for servicing, maintenance or break-down, the gate will be locked. Refunds are not payable if the swimming pool is not accessible for any period during your stay.
     

  14. The hot tubs are sited at Cosy Cottage (2 person), Chestnut Cottage (2/3 person) and Oak Cottage (5 person) only and are for the exclusive use of guests staying in those cottages and members of their party. Children under 14 must be accompanied by an adult at all times and parents/guardians must accept full responsibility for their safety. Children under the age of four should not be permitted in the hot tub as the water is too hot for their safety. Guests must sign the hot tub waiver form on arrival. The cover must always be replaced and steps removed away from the hot tub spas when not in use to avoid danger. Guests use the hot tub spas at their own risk and therefore take full responsibility for any accidents. One person will be asked to be responsible for the hot tub to ensure that all pumps and lights are switched off and the hot tub cover replaced after use to conserve the heated water and to avoid danger of children entering the hot tub unattended. The hot tub is monitored and tested daily. If the hot tub has to be closed for servicing, maintenance or break-down, a notice will be attached. Refunds are not payable if the hot tub is not accessible for any period during your stay.  
     

  15. Check in time is 3pm on the day of arrival and check out time is 10am on the day of departure. Please let us know if you would like to request any changes to these times.
     

  16. Please leave the cottage in the same state and condition as when you arrived. We reserve the right to make an additional charge per cottage for failure to comply to our terms and conditions of booking, including but not limited to removal and theft of items, failure to leave the cottage in the same state and condition as found at arrival. If you have booked more than one cottage please ensure that all crockery, cutlery and utensils which may have moved between cottages are returned to the cottage they came from. Bookings are accepted on the condition that all reasonable care is taken of the cottage(s) and contents, and the surrounding communal areas.
     

  17. Smoking is not permitted in any of the cottages and ash trays are provided for smoking outdoors.
     

  18. No toiletries, wet wipes, etc should be flushed down the toilets as they cause blockages and call-outs will be charged.
     

  19. Dogs are permitted in all cottages but must be kept on a lead when on the grounds outside the cottages. Please do not leave dogs alone in your cottage unless they are in a crate. 
     

  20. Wifi is offered free of charge. The owners are not responsible for any technical difficulties that may arise resulting in the disruption of the service.
     

  21. All descriptions, advertisements and representations are made in good faith, but the owners reserve the right to make changes or alterations to the property as they deem necessary.
     

  22. We have the right of entry to the property for the purposes of inspection or to carry out necessary repairs or maintenance. We reserve the right to repossess the property if damage has been caused. These circumstances will be treated as a cancellation by you. Failure to comply with any of these terms will be treated as a cancellation by you. In this situation you may be asked to vacate our property and no refund will be given for any remainder of your booking. 
     

  23. We reserve the right to amend our terms without prior notice.